FAQ

A1: Generally, the production cycle of standard products is 7-15 days. If it is a customized product, the cycle will be determined according to the specific requirements, usually 20-30 days.

A2: We adopt a strict quality control system and inspect every step from raw material procurement to production process. In addition, all products are professionally tested before leaving the factory to ensure that they meet the customer’s quality standards.

A3: We can provide small batch samples, and the sample cost and freight shall be borne by the customer. Large batch orders will enjoy a free sample policy.

A4: We provide different packaging methods according to customer needs. The standard packaging is wooden box or carton. Depending on the size and weight of the product, the packaging will be different to ensure safety during transportation.

A5: We accept a variety of payment methods, including T/T (telegraphic transfer), L/C (letter of credit), PayPal, etc. The specific payment method can be negotiated according to customer needs.

A6: Yes, we usually require customers to pay a 30% deposit and the remaining 70% before shipment. Bulk orders may require the payment ratio to be adjusted according to the negotiation between the two parties.

A7: For overseas customers, we can provide international bank transfers or other electronic payment methods. We will ensure the transparency and security of the payment process.

A8: We support multiple shipping methods such as sea, air and land transportation. According to the urgency of the order and the needs of the customer, we will choose the most suitable shipping method.

A9: Once the order is shipped, we will provide a tracking number, and customers can track it in real time through the relevant logistics company website.

A10: The shipping time depends on the destination and mode of transportation. Generally, it takes 7-10 days for air transportation and 20-40 days for sea transportation. The specific time can be further confirmed with us after the order is confirmed.

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